+61 2 7921 5761Malta MGA/B2C/028/2011
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Reach a Human at Wildtokyo Casino Fast

Wildtokyo Casino support is open twenty-four hours a day, every day, on live chat, e-mail and phone.

Start the chat Join 109,000+ players
Paid today
297,704 A$
7,683 Playing now
MGA licensed since 2011Regulated under license MGA/B2C/028/2011, audited by QUINEL, SIQ and BMM Testlabs.
A$57M paid weeklyAverage withdrawal processed in 30 minutes, up to A$48,000 per transaction.
128-bit SSL encryptionBank-grade data protection across all sessions, certified by Malta Gaming Authority.
Talk to a person

Three ways through to a person

This block tells you which of the three support channels fits your question best.

Chat first, phone later
Chat suits quick questions about a payment or a bonus. A person replies in about three minutes, day or night, and keeps the thread on screen.
Start chat
Wildtokyo Casino e-mail support
Write to [email protected] when the answer needs documents or a longer read. Replies typically land within two hours, and the team still answers overnight.
Write an e-mail
Live phone help
Call +61 2 7921 5761 to talk it through in real time, timed in AEST. Calls are usually picked up within a minute and run around the clock.
Call support
Playing from Australia

Can you help me from Australia?

After this block you will know your local number, time zone, languages and who watches over the casino.

How to reach us

Phone in Australia+61 2 7921 5761
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who supervises

Regulator and licenceMalta Gaming Authority, MGA/B2C/028/2011

Help and care

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register
Get it reviewed

Send the details, then note the clock

Settles where your complaint goes after support fails, and who reviews it next.

Wildtokyo Casino complaints inbox
Put the whole matter in writing to [email protected], with the chat transcript, the reference number and the dates. Support logs it and confirms receipt.
Still waiting on a reply
A reference number comes back with the acknowledgement, and a reviewer answers within two hours on e-mail. Keep the number; every later reply quotes it.
When the first reply misses
Ask for the decision to be reviewed by a senior agent, quoting the same reference. You receive a written outcome, plus the reasoning behind it.
An outcome you still dispute
Unsure the outcome is fair? Take it to the Malta Gaming Authority, the body holding license MGA/B2C/028/2011, and attach the outcome you were sent.
Straight to the right team

Right team first time, not a queue

Wildtokyo Casino splits messages by department the same way it splits support by channel: one team, one subject.

Account

Support[email protected]
Verification[email protected]

Money

Payments[email protected]

Other requests

Complaints[email protected]
Privacy[email protected]
Business and partnerships[email protected]

Details that cut the back-and-forth

Numbers and dates do the work, so check them before an agent asks.

  • Your registered e-mail address
  • Account number or player ID
  • Transaction ID and amount in AUD
  • Screenshot or chat transcript
  • Date and time in AEST
Who runs it

Reading the small print behind the brand

You will have checked the company, its licence and where written contact goes.

Company

Legal nameWildtokyo Casino Ltd.
Company numberC-32260 (Malta)
Registered addressTriq il-Kbira, St Julian's

License

RegulatorMalta Gaming Authority
License numberMGA/B2C/028/2011

Written contact

Support e-mail[email protected]
Answers without the wait

What do players ask most?

Plain replies on account closure, checks, night-time cover, licence rules and data requests.

trustCan I close my Wildtokyo Casino account without a reason?+
Yes, and the quickest route is live chat. Request closure there and the team will stop play on the spot, then confirm in writing to your registered e-mail address. Any remaining balance comes back to the payment method on file.
trustWhy is my account check dragging on for days?+
Roughly forty-two hours is the typical turnaround once all three documents land. Proof of identity, proof of address and payment method confirmation arrive in one upload and the queue moves faster. Missing paperwork is the usual cause of delay.
trustWhy can I reach support at three in the morning?+
Because the desk never closes. Help runs twenty-four hours a day, seven days a week, including public holidays, on Australian Eastern Standard Time. Chat answers inside three minutes, phone inside one, and e-mail within two hours.
trustWhat if a payout dispute needs an outside authority?+
Wildtokyo Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/028/2011, company number C-32260, registered at Triq il-Kbira, St Julian's. If a dispute stalls, an Australian player can put the same facts to the Authority.
trustWhen should I escalate a complaint past the support desk?+
Give the team one working day to review the reply. A written complaint goes to [email protected], and the answer usually lands within two hours before the case is examined. Still stuck after that, take it to the Malta Gaming Authority.
trustDo I need to explain myself to get my data?+
No special reason is needed. Write to [email protected] and ask for a copy of everything held about you, or for deletion where records are not legally required. Identity checks apply before any file is released.

Support that sits outside any casino

Independent organisations listed here help with gambling problems and work separately from Wildtokyo Casino. Each one is free, confidential and staffed by people trained in gambling harm, not by casino staff. They take calls from Australia at any hour.

Gambling Help Online. Offers online counselling, self-help tools and a way to find local face-to-face services across Australia.

Lifeline Australia. Gives crisis support and suicide prevention counselling to anyone in Australia who needs to talk.

National Self-Exclusion Register. Lets you block yourself from all licensed online gambling in Australia through one nationwide request.

Continue reading
Know the wait

Check the wait before you pick a channel

You will have matched each channel to its real reply time in AEST.

Live chat

Chat hoursTwenty-four hours, seven days
Chat first replyThree minutes
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail replyTwo hours

Phone

Phone number+61 2 7921 5761
Phone waitOne minute

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