+61 2 7921 5761Malta MGA/B2C/028/2011
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Your Wildtokyo Casino Account Verification, Explained

Every licensed operator confirms who you are before money moves, and ours typically closes the review within 42 hours.

Start your verification
MGA licensed since 2011Regulated under license MGA/B2C/028/2011, audited by QUINEL, SIQ and BMM Testlabs.
Know before you send

Read This Before Your First Withdrawal

Six lines tell you who checks you, how long it takes and who to ask.

Who checks you
Wildtokyo Casino Ltd.
Licence held
Malta Gaming Authority, MGA/B2C/028/2011
Typical review time
42 hours
Latest it is required
Before the first withdrawal
Questions go to
[email protected]
Minimum age checked
18+
First-pass guide

When Your Upload Keeps Bouncing Back

Four moves later you will know which file goes where and what delays it.

Your account menu list
Open the verification area from your account menu and read the list of requested items before you touch a single file. Anything extra gets flagged again.
Sending a colour scan
Proof of identity comes first, sent as a colour scan of both sides with no glare across the photo. Blurred corners are the usual reason a clear ID bounces.
Match your registered address
Send proof of address dated within the last quarter, showing your full name and street address exactly as registered. Crop the rest of the page away.
Wait for our email
Once the files land, save our verification address and leave the pending label alone. Reviews usually finish inside 42 hours, and we write to you either way.
Three papers, one photo

You Have The Files On Your Phone

Wildtokyo Casino reads only these, matching each file to the question it answers.

Proof of identity

ConfirmsYour name, face and date of birth
Must showBoth sides, colour, all four corners

Proof of address

ConfirmsWhere you actually live
Must showFull name, street address, recent date

Payment method confirmation

ConfirmsThe account sends and receives your funds
Must showYour name, last digits, method logo

Why Your Upload Landed Back With You

Statement Past Its Date. Statements older than three months tell us nothing current, so a proof of address that has aged out is refused before review begins. Download a fresh statement from your bank app Send a utility bill issued this month

Unreadable Copy. Camera glare, folded corners or a cropped edge hide the details we must read, so the file is returned unread and ungraded. Lay the paper flat on a dark table Keep all four corners inside the frame

Is Mine Still Valid? A licence or pass that has run out proves nothing about today, and our team cannot accept it whatever the photo quality. Upload the newer card you already hold Check the expiry date before you capture

Before The Question, After The Answer

Our licence from the Malta Gaming Authority, MGA/B2C/028/2011, obliges us to understand where player money comes from. That makes the request routine for everyone, never an accusation aimed at you alone, and never a judgement about how you spend.

Depending on your answer, our team may ask for one or more of these.

  • Recent bank statements
  • Payslips or employer letter
  • Tax return summary
  • Sale or inheritance paperwork
  • Savings or investment records
Knowing The Timing

Checks Before And After

Read this when a message about documents lands and you want the reason behind it.

Do I Need To Do This?
Attach cards, e-wallets or PayID for the first time and we confirm the holder matches your account name before that method carries a deposit.
Getting Your Winnings Out
Your first withdrawal is the last checkpoint our licence allows us to skip, so identity, address and payment papers are cleared before money leaves.
Where You Stand Now
Raising a limit changes how much can pass through your account, so we recheck identity and may ask about the funds behind the new figure.
Confirmed Once Or Later?
Everyone on Wildtokyo Casino is 18 or over, and a quick age confirmation can be requested at sign-up or before play continues.
Answer Desk

One Upload, Then A Quiet Payout

You will finish with a clear idea of the papers we need and the timeline.

How soon will you need my ID?+
Our Malta licence requires the check to be finished before your first withdrawal. We can also ask at sign-up or right after your first deposit, so have your papers ready early.
My passport photo got rejected, so what now?+
Read the note on the refusal first, because it names the exact problem, usually glare, a cropped corner or an expired page. Retake the photo in daylight with all four corners visible, then send the new file through the same upload slot.
Does a phone photo work for my documents?+
Yes. A sharp shot from your phone camera is fine as long as the whole document sits inside the frame and nothing covers the text. Keep the flash off and lay the page flat on a dark surface.
How long does the check usually take?+
Most checks are done inside 42 hours of the last document landing in your file. Anything unclear in a photo adds time, so send clean copies and watch your inbox for a follow-up.
Why are you asking about my source of funds?+
That question sits inside our anti-money-laundering duty, which is routine for every licence holder and never a sign of trouble. We compare what you tell us with your documents so the money moving through your account is accounted for.
Will I have to resend documents in future?+
Usually not, since a passed check stays on your file and covers later withdrawals. An expired passport or a new home address does mean a fresh copy, and we will tell you which one we need.

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