Built-in player protection

Control over your time and money at Wildtokyo Casino

Play only from 18, and the deposit, loss, session, cooling-off and self-exclusion tools sit in every Wildtokyo Casino account.

Set your limit

MGA licensed since 2011Regulated under license MGA/B2C/028/2011, audited by QUINEL, SIQ and BMM Testlabs.

Protection at a glance

The short version for your first session

One small table answers the questions players ask before they set anything.

Minimum age18+

LicenceMGA/B2C/028/2011

National registerBetStop

Helpline1800 858 858

Limit questions[email protected]

In your account

Limits and controls already in your account

Reach for these when a session starts to feel longer or costlier than you planned.

A cap on money in

Deposit limits cap how much money can enter your account over a period you choose. Switch one on before you play, while the decision is still calm and clear.

Choose a stopping point

Loss limits stop further play once your net losses reach the ceiling you picked. Turn one on if you want a clear end point rather than a loose sense of enough.

Will the clock stop me?

Session time limits log you out after the stretch of play you set in advance. Switch one on if you tend to lose track of the clock once the games are open.

A pause, not an ending

A cooling-off period pauses your account for a break without closing it for good. Choose this when you need distance for a while but want to come back later.

A firmer commitment

Self-exclusion closes your account to gambling for the period you choose. Choose it when a pause is not enough and you want the door firmly shut.

Setting a limit today

Four steps to a limit that holds

Wildtokyo Casino keeps every control in the account itself, so nothing needs a phone call.

Starting at your profile

Open your profile menu from the account area and check that your details are the ones you want the limits tied to.

One place for every limit

Find the limits section and look for the type you need. Each option sits in the same place, so you always know where to return.

Matching tool to worry

Choose the limit type that matches your worry, whether that is money in, money lost, or hours spent. Read the wording before you confirm anything.

Your limit is showing

Confirm the setting and check that the account reflects it. If something looks wrong, ask support before you start playing.

A short pause is not the same as a long stop

Can I just step away for a weekend? Ask support to place a break of hours or days on your account. During it you cannot deposit or play, and your balance stays where it is. A cooling-off period is the account tool behind it, so pick the length you actually need rather than the shortest one.

What if a pause is not enough? Choose self-exclusion in your account when hours are not enough. Access closes for a long period, no games open and no deposits clear, and asking support cannot end it early. Decide on the length before you commit, because the door stays shut until it runs out.

BetStop national register. BetStop is the national self-exclusion register, run by the Australian Government through ACMA. Signing up takes about five minutes at betstop.gov.au and lasts at least 3 months, up to a lifetime, and it cannot be shortened. While listed, you cannot bet, open accounts or receive marketing. betstop.gov.au

Who is using this account besides you?

Handing over the first document. Registering takes a date of birth, and the 18+ rule is checked before play. Proof of identity is then required before the first withdrawal leaves the account.

A borrowed phone. Install filtering software on the shared laptop and on each phone a child can reach. It keeps gambling pages closed without needing anyone to watch the screen.

Talk first, then call. Start with a plain conversation about money and time, without accusations. Then ring the National Gambling Helpline together, where free counselling runs around the clock.

Getting your evenings back

Catching these early keeps a small habit from growing into a debt. A deposit limit or a short pause is a sensible first move, not an admission of failure, and both can be set before your next session.

Read down the list and see how many feel familiar this month.

Playing longer than you planned, most sessions
Chasing a loss with a bigger deposit
Hiding your play from your partner
Borrowing money to keep playing
Thinking about the next session at work
Feeling flat when you are not playing
Spending bill money on a game

You are not alone

Call someone who does this every day

We would rather you used these than kept a worry to yourself while playing here.

National Gambling Helpline

Ring the National Gambling Helpline for free, confidential counselling at any hour, every day of the year. Players and their families can also use online chat, email support, self-help tools and its directory of local services. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join Gamblers Anonymous Australia for peer meetings where people who gamble, and their relatives, sit down together across the country. Meetings are free and run by members who have been through the same thing. gaaustralia.org.au

National Debt Helpline

Call the National Debt Helpline for free financial counselling about gambling debt, on weekdays between 9:30 and 16:30. Its advisers help you sort out repayments and talk to lenders on your behalf. ndh.org.au

Limits and exclusion

Clarity on pauses and exclusions

Wildtokyo Casino keeps every control inside your own account, so the choice stays with you.

Does self-exclusion here block me at other casinos too?+

No. A self-exclusion inside your Wildtokyo Casino account covers this brand only. A block across licensed wagering providers in Australia comes from BetStop, the national register operated by the Australian Government.

If I take a short pause, what changes and for how long?+

A cooling-off period is a pause you choose inside your account, not a permanent step. Your account and balance remain, and play is blocked until the pause runs out.

Is there any way to shorten my self-exclusion?+

No. The self-exclusion you choose at Wildtokyo Casino stays in place for the full period you selected, and support cannot cut it short. Pick a span you can live with, because the decision is meant to hold.

Do the limit settings work the same on my phone?+

Yes. The mobile version of your Wildtokyo Casino account carries the same limit screen as the desktop site, so a cap on deposits or losses can be set before you play.

What is the way to shut my account for good?+

The support team at [email protected] closes an account for good once you get in touch from your registered address. One message is enough, and the account does not stay open afterwards.